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Comfortel Warranty Information

For peace of mind we offer a manufacturers warranty on all our products.

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Warranty Information

The QBTEC GmbH is the distributor of Comfortel Salon Furniture & Equipment for the DACH region (Germany, Austria, and Switzerland) only.
QBTEC GmbH provides a standard 12-month warranty on all Comfortel products purchased within the DACH region.

The warranty period starts from the invoice date of the product and lasts for 12 months. This warranty covers the replacement or repair of any products found to have manufacturing or material defects, excluding normal wear and tear or natural characteristics of the materials used. This warranty is non-transferable and applies exclusively to the original purchaser. It does not apply to goods that have been modified by the user in any way. If replacement is required due to a warranty claim, the replacement goods can be shipped to an address within the DACH region.

All Comfortel products have a warranty for the specified time period, with the following exceptions:

Warranty limitations:

  • QBTEC GmbH is not liable for misuse, improper use, normal wear and tear, modifications, improper maintenance, unauthorized repairs, chipping, fading, staining, peeling.
  • Wrinkling on the seat surfaces of our chairs is normal and does not constitute a defect. All chairs naturally exhibit this over time and with regular use.
  • Our warranty does not cover stains or discoloration of the chair vinyl resulting from normal wear and tear, including but not limited to damages caused by clothing dyes (jeans, skirts, etc.), hair color, or bleach.
  • QBTEC GmbH reserves the right to replace discontinued items with a comparable or similar product.
  • All plumbing installations must be carried out by a licensed plumber. Failure to comply will void the warranty. For all plumbing-related warranty claims, the necessary documentation must be submitted to QBTEC GmbH.
  • The customer is responsible for all transportation costs for items returned to or replaced by QBTEC GmbH.
  • All electrical appliances still under warranty must be serviced by an authorized electrician. Failure to comply with this condition will result in the warranty being void.
  • Revised models or display models are sold in their current condition and do not come with a warranty unless expressly stated by QBTEC GmbH.
  • Under no circumstances does our warranty cover fading due to exposure to sunlight.

 

To claim warranty or for more information, raise a ticket with our Product Support Team here

 

CREATE A TICKET FOR WARRANTY CLAIM