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Product & Service Support FAQs
Sales Policies:
1. Comfortel Salon Furniture does not accept responsibility for installation or assembly of any items purchased.
2. Comfortel Salon Furniture is not responsible for maintenance of any of our products. Proper use and maintenance are the sole responsibility of the customer.
3. Comfortel Salon Furniture is not responsible nor has knowledge of individual building codes or laws. Please check with your local government offices regarding any questions that you may have. Compliance with all local, state, and federal codes is the sole responsibility of the customer.
More Frequently Asked Questions:
In the unfortunate event that your order arrives damaged, we ask that you inform us immediately. We take great care in packaging and delivering our items safely, but we understand that accidents can occur during transit.
If you notice any damage upon delivery, please do the following:
- Document the damage with clear photos showing the extent of the issue. This will greatly assist us in resolving the matter quickly.
- Report the issue to our customer service team within 48 hours of receiving your order. You can reach us by email at info@qbtec.ch or by phone at +41 793 005 941.
Once we receive your report and assess the situation, we will work diligently to rectify the problem, whether that means sending replacement parts, replacing the item, or working out another suitable solution.
Your satisfaction is our priority, and we appreciate your patience and understanding as we work to resolve any issues that may arise.
The majority of our items come with a QR Code that will direct you to your product on our Product Help & Support Center and all its download information, including Installation & Assembly Guides.
Please refer to our Product Help & Support Center for all Troubleshooting FAQ’s and Videos by searching your product.
If you need further support, please raise a ticket with our Product Support Team via our Contact Us Page
It is extremely rare that this will happen as we have a strict procedure for picking and packaging, so until you complete the assembly, don’t throw away any packaging; sometimes small parts are hidden in the carton.
In case you have anything missing, please do the following:
- Document the damage with clear photos showing the extent of the issue. This will greatly assist us in resolving the matter quickly.
- Report the issue to our customer service team within 48 hours of receiving your order.
You can reach us by email at info@qbtec.ch or by phone at +41 793 005 941.
It is extremely rare that this will happen as we have a strict procedure for picking and packaging, In the unfortunate event that your order arrives damaged, we ask that you inform us immediately. We take great care in packaging and delivering our items safely, but we understand that accidents can occur during transit.
If you notice any damage upon delivery, please do the following:
- Document the damage with clear photos showing the extent of the issue. This will greatly assist us in resolving the matter quickly.
- Report the issue to our customer service team within 48 hours of receiving your order. You can reach us by email at info@qbtec.ch or by phone at +41 793 005 941.
Unless otherwise stated, Comfortel Furniture does not come pre-assembled, however we try to minimise the amount of Assembly for our customers.
All our products include step by step instructions on how to assemble.
The majority of our items come with a QR Code that will direct you to your product on our Product Help & Support Center and all its download information, including Installation & Assembly Guides.
Please refer to our Product Help & Support Center for all Troubleshooting FAQ’s and Videos by searching your product.
If you need further support, please raise a ticket with our Product Support Team via our Contact Us Page
Yes, we offer warranty on all our products.
Please refer to our warranty page for more information including terms & conditions.
Unfortunately Comfortel is unable to provide a service to remove your packaging or existing furniture.